Privacy Policy

Privacy Policy

Your privacy is important to us at KUKUVIA. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website [kukuvia.com] and use our services, in accordance with the European General Data Protection Regulation (GDPR).

1. Data Controller
KUKUVIA, obrt za usluge, vl. Jelena Tanjić
Vukovarska 3, 21000 Split, Croatia
OIB: 10177167823
Contact: info@kukuvia.com

2. What data do we collect?

  • Name, email address, booking and contact details
  • Payment data (processed securely by third-party provider, not stored by KUKUVIA)
  • Site usage data (cookies, technical logs, possibly analytics)
  • Any data you voluntarily give via contact forms or reviews

3. How do we collect your data?

  • Directly when you submit a form or make a booking
  • Automatically via cookies and tracking technologies (see Cookie Policy)

4. Third Party Plugins & Services

  • GetYourGuide: some external tours/activities may be booked through or embedded from GetYourGuide; bookings are subject to their privacy policy as well.
  • Payment/Booking plugins: e.g. WP Travel Engine and any other booking/payment processor—data entered may be processed by those services and securely transmitted for payment/booking confirmation.
  • WordPress Plugins: We use plugins for site security, booking, SEO (e.g. Yoast), and for contact forms (e.g. WPForms/Contact Form 7).
  • Analytics or Ads: If we use Google Analytics, Facebook Pixel, or other analytics tools, these may collect non-personal browser and usage data.
  • Social Media Widgets: Our site may display widgets that link to or show content from Facebook, Instagram, Twitter, etc.

We use Google Analytics to understand general usage of our site. Google may store cookies or collect anonymized user data; see Google’s Privacy Policy for details.

5. Why do we process your data?

  • To manage your bookings and deliver services
  • Customer support
  • Marketing, newsletters (only on your explicit consent)
  • Analytics, security, site improvement (legitimate interest)
  • Compliance with legal obligations

6. Data Recipients
Your personal data may be shared with:

  • Service providers (e.g. hosting, payment, booking/marketing platforms)
  • Public authorities (when legally required)
  • We NEVER sell your data to third parties.

7. International Transfers
If your data is transferred outside the EU/EEA, we ensure it is adequately protected (e.g. contract clauses).

8. Cookies
We use cookies and similar tracking to improve your experience and analyze usage. You may decline cookies via our Cookie Consent Banner. For more on cookies, see our Cookie Policy.

9. Your GDPR Rights
You may at any time request:

  • access to, correction or deletion of your data
  • restriction or objection to processing
  • data portability
  • withdrawal of consent (for marketing, at any time)
    Contact: info@kukuvia.com. We will respond within one month.

10. Retention
We only keep your data as long as necessary for the above purposes, or as required by law (e.g. consumer, tax or accounting rules).

11. Complaints
You can contact the Croatian Personal Data Protection Agency (AZOP) or your local data authority if you believe your data is processed unlawfully.

12. Changes
We may update this policy from time to time. Please check back for updates.

Contact Us:
info@kukuvia.com

Last updated: October 7, 2025